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Customer Experience at Glen Eira

Council is committed to providing high quality service which is accessible, timely and consistent. In order to maintain this commitment, we are currently reviewing our complaints and resolution process, and Customer Service Charter.

We would like to hear from the community on how Council can best manage customer expectations while providing timely resolutions.

To provide your feedback, please complete the survey below.

You can also provide feedback in person at the Town Hall or contact our customer service enhancement officers on 9524 3333.

Council’s current charter can be viewed here.

The opportunity to provide your feedback will close on Friday 4 May.

Council is committed to providing high quality service which is accessible, timely and consistent. In order to maintain this commitment, we are currently reviewing our complaints and resolution process, and Customer Service Charter.

We would like to hear from the community on how Council can best manage customer expectations while providing timely resolutions.

To provide your feedback, please complete the survey below.

You can also provide feedback in person at the Town Hall or contact our customer service enhancement officers on 9524 3333.

Council’s current charter can be viewed here.

The opportunity to provide your feedback will close on Friday 4 May.