Engagement summary

Thank you to all Community Voice members who completed the July 2025 survey. The survey was held from the 16 to 30 July and explored the following topics.

  • Community Voice preferences

    • We’re always looking for ways to make the Community Voice experience enjoyable and meaningful.
    • Building on feedback from the March 2025 survey, we asked members about their preferences — like what motivates them to take part and how they want surveys to be designed and delivered.

  • Community Satisfaction Survey results

    • While the annual Community Satisfaction Survey gives us a helpful snapshot of community sentiment, we asked Community Voice members to explore the survey themes in more detail.
    • This will help us better plan, communicate and deliver services that meet community needs.

What we heard

See the image below for a snapshot of what we heard, or read the engagement summary report.

The infographic titled “Community Voice survey July 2025” presents data from 152 responses collected by Glen Eira City Council. It is divided into three main sections: Who we heard from Gender: 78 female, 71 male, 13 LGBTQIA+. Background: 33 people born overseas, 8 people with disability, 11 carers of people with disability. Housing: 79% own their property, 14% rent. Age groups: 18–24: 0 people 25–34: 17 people 35–44: 24 people 45–54: 27 people 55–64: 45 people 65–74: 23 people 75–84: 16 people 85+: 0 people Member’s preferences for Community Voice Popular survey topics: Planning and development Parks, playgrounds, open space Roads, footpaths, and traffic Rubbish, recycling, waste services Survey preferences: 4–6 surveys per year Each survey takes 10–15 minutes Mix of long and short surveys Why people joined 78% want to share their views 70% want to make a difference 61% find surveys interesting or relevant 58% want to stay informed The design uses shades of blue and green with icons for survey topics and circular graphics for reasons people joined.
The infographic titled “Community Voice survey July 2025 – Community Satisfaction Survey review” is divided into three main sections: How can Council communicate better? This section features speech bubbles with suggestions from community members, including: “Have a summary outlining what was said in this community voice and what direct changes have been made as a result.” “A good social media feed, especially on Instagram.” “Glen Eira news is good to get coverage over all things but the articles are often not that informative.” “Progress of the council tickets I lodge.” “Information on how to get planning news of development in my area.” “More active direct face-to-face involvement with the community.” Icons of houses and a building appear alongside these quotes. How well does Council perform? 60% think Council’s performance is ‘good’ or ‘very good’. 57% feel Council is ‘trustworthy’ or ‘very trustworthy’. 57% want to know more about Council’s work. This section includes a green upward trend graph icon. What matters most about Council’s performance? A horizontal bar chart shows the following priorities: Using Council services – 66% Improvements noticed in local area – 64% Issues experienced in local area – 54% How well Council listens and responds to feedback – 52% How updates from Council are received – 43% What is heard from others about their experiences – 29% Events, workshops, or classes – 20% The design uses blue and green tones with clear headings and icons for visual emphasis.

How we're using your feedback

We’ve heard that showing the impact of feedback and keeping people informed are what our community values most.

In response, we’ll begin embedding these insights into how we work. This includes:

  • More regular updates showing how feedback has shaped decisions and what’s come of it.
  • We’ll also look at ways to make the connection between feedback and outcomes more visible throughout the life cycle of Council projects — so you can see how your input makes a difference.

These changes will take time, but we’re committed to making them happen and ensuring community feedback continues to guide our work.