Engagement summary

Thank you to all Community Voice members who completed the March 2025 survey.

The survey was held from the 6 to 30 of March 2025 and covered four topics:

  • Our digital services 💻
  • Our Biodiversity Plan 🐸
  • Investing in Council’s properties and assets 🏛️
  • Travelling in Glen Eira 🚲

For a full summary of the engagement results, read the Engagement Summary Report.

Who we heard from

A total of 138 Community Voice members responded to the survey, giving us a response rate of 40%.

What we heard

  • Digital Services

    70% of members don't face challenges when using our online services. For those who do, the top suggestions to improve user experience were better website navigation and providing digital literacy training.

  • ​Our Biodiversity Plan

    The top three actions to support biodiversity were to keep parks and garden clean (67%), give feedback on local projects and plants (59%), and provide water and shelter to native wildlife in home gardens (59%).

  • Investing in Council's properties and assets

    The community let us know that the most frequently used Council buildings were libraries (75%), public toilets (62%), and sports and aquatic centres (55%).

  • Travelling in Glen Eira

    Most of the community use different forms of transport during a typical week of travel (62%). Driving was the most common mode (64%), followed by public transport (22%).

How we're using your feedback


What we heard will inform our Digital and Technology Plan — helping us to improve our existing online services and identify opportunities for future digital options that align with the needs of our broad community.

In 2023, we invited the Glen Eira community to help shape our first-ever Biodiversity Plan. Since then, we’ve continued to collaborate with Traditional Owners, local experts, and neighbouring councils to explore new ideas and opportunities for protecting and enhancing our local biodiversity.

We wanted to hear ideas from Community Voice members to put the Plan into action — including how the community can get involved and to understand what might make it difficult for people to take part. This feedback has helped refine the draft Plan, which was exhibited in May 2025 for broad community engagement as part of Our Place, Our Plan engagement.


We asked how we should invest in Council's properties and assets to ensure they’re well utilised, fit for purpose, and ready to support both current and future needs.

This feedback has helped refine our first-ever Strategic Property Plan — which outlines our long-term framework to guide how we manage and make the most of the $1.1 billion of land and buildings in our care. The Plan looks to balance community needs, financial sustainability while also looking at ways to reinvest in other important community infrastructure.

The Plan was exhibited in May 2025 for broad community engagement as part of Our Place, Our Plan.

We wanted to know more about our community’s typical travel experiences in and around Glen Eira. The feedback we received will help us understand how people travel and identify what improvements or changes might be needed — in line with our Integrated Transport Strategy (2018-2031). It also gives us a snapshot of local travel patterns and highlights opportunities to make transport in Glen Eira safer, more accessible, and sustainable.

The findings will also help inform our annual action plans as part of our Integrated Transport Strategy and help us understand if the strategy is still fit for purpose.