Engagement summary

Thank you to all Community Voice members who completed the November 2025 survey.

The survey was held from the 26 November to 10 December and explored:

  • the use of Artificial Intelligence (AI) in Council’s services 🧠
  • the Glen Eira Circular Economy ♻️

See the tabs below for a summary of what we heard — and how we're using this feedback.

See the images below for a visual snapshot of what we heard, or read the engagement summary report.

AI in Council's services

  • Open-minded but cautious

    Overall, respondents were open-minded but cautious about Council’s potential use of AI.

    Many already use AI tools in their daily lives and can see potential benefits for efficiency and improved services if used responsibly.

    However, they expect strong governance, transparent communication and careful management of risks.

  • How we’re using these insights

    We’re exploring how AI could help improve the way we deliver services to our community.

    As part of our Council Plan 2025–2029, we’re developing an AI Policy and Framework to guide a responsible, transparent and community centred approach to using AI within Council.

    These insights will play an important role in shaping that work.

Glen Eira Circular Economy

  • Highly engaged in waste reduction

    Respondents are highly engaged in waste reduction activities and support Council’s work to progress a circular economy.

    Many are motivated by personal values, but they also identified barriers that make it harder for some community members to participate.

  • Informing our next Strategy

    This feedback is directly informing our Circular Economy Strategy 2026–2030, now in development.

    Later this year, the draft Strategy will be shared with the wider community for further feedback.

An infographic titled “Community Voice November 2025 – Who we heard from” presents demographics from the survey. The top section shows that 147 people completed the survey, representing a 42% member response rate. Icons display gender responses: 74 male, 68 female and 2 non binary participants. A bar chart shows age groups: – 1 person aged 18–24 – 18 people aged 25–34 – 28 people aged 35–44 – 21 people aged 45–54 – 35 people aged 55–64 – 29 people aged 65–74 – 15 people aged 75–84 – 0 people aged 85+. A colourful map of Glen Eira highlights the number of respondents from different suburbs. A pie chart summarises identity information: – 36 people were born overseas – 33 people are from a multicultural background – 14 people have disability – 12 people speak another language at home – 11 people identify as LGBTIQA+ – 7 people are carers of someone with disability – 2 people are First Nations.
An infographic titled “Community Voice November 2025 – Artificial Intelligence in Council’s services” summarises how surveyed community members feel about Council using AI tools. A “Survey snapshot” bubble notes that people are generally open minded but cautious. A large circle graphic shows that 73% of respondents currently use AI tools themselves. Additional statistics include: – 44% use AI occasionally and 29% regularly. – 79% use it to get quick answers. – 65% use it to save time or improve efficiency. – 39% use it for creative tasks. Two donut charts show levels of comfort and trust: – 54% of respondents are very or somewhat comfortable with Council using AI, 16% are neutral, and 24% are very or somewhat uncomfortable. – 41% completely or mostly trust Council to use AI responsibly, 33% feel neutral, and 27% completely or mostly distrust it. A section titled “Five key insights at a glance” lists key themes from community comments: 1. Transparency: 93% of respondents said transparency is extremely or very important. 2. Governance: 91% want safeguards and accountability. 3. Risks: 56% raised concerns about AI errors or bias. 4. Appropriate use: 32% support AI for simple or low risk tasks. 5. Human oversight: 25% value being able to speak with staff.
An infographic titled “Community Voice November 2025 – The Glen Eira Circular Economy” shares how community members understand and participate in waste reduction activities. A “Survey snapshot” bubble notes that participants feel highly motivated to reduce waste but want the process to be easier. A highlighted statistic shows that 80% of respondents are familiar with the term “circular economy.” Additional findings include: – 95% believe reducing waste is important. – 44% feel personally motivated to reduce their waste. A column titled “How members are reducing waste” uses circular icons and percentages to show common actions: – 90% donated or sold items. – 84% used recycling stations. – 76% used their FOGO (food and garden organics) bins. – 70% repaired items. – 55% borrowed, shared or hired items. Two panels summarise community priorities. Priorities for the Circular Economy Strategy: 1. Improving recycling options. 2. Reducing single use items. 3. Supporting repair and reuse. 4. Expanding sharing and borrowing initiatives.