Exploring a new Customer Experience Hub

We're committed to making Council services more innovative, accessible and responsive. That's why we're exploring the idea of setting up a new Customer Experience Hub at Bentleigh Library and Youth Hub.

The proposed Hub would offer friendly, face-to-face support for a range of our services — from general enquiries to making payments. Just like at Town Hall, you'd be able to drop in and connect with our helpful Customer Service team.

Why Bentleigh Library?

By using an existing community space, we can minimise costs and disruption while making services more accessible. The library is a welcoming community space — and its location makes it easier for people who may find it hard to travel across the City to Town Hall.

Designing with you in mind

We want the Hub to work for you and make it easier to access Council services.

Have your say through the survey below or chat to us during one of our library visits.

What's guiding this project? 🗺️

  • Our Council Plan 2025–2029

    This project is part of our Council Plan Action Plan 2025–2026. It supports Strategic Objective 4.4: "Our services are highly valued, well designed and responsive to community and customer needs."

    Find out more 

  • Our Community Priorities Panel

    Our Community Priorities Panel — part of the Our Place, Our Plan engagement in 2025 — told us that improving access to Council services is important. They recommended creating more versatile, inclusive spaces — including co-located services and satellite hubs — that are easy to get to, meet local needs, and make better use of existing facilities.

    Find out more 

Have your say đź’ˇ

Chat to us đź’¬

Our Engagement team will be visiting Bentleigh Library and Youth Hub throughout the engagement period so we can talk to regular customers about the new Hub. If you see us in our colourful Have Your Say vests, come and chat.

You can also talk to our Customer Service team at Town Hall or library staff at any of our four branches — Bentleigh, Carnegie, Caulfield and Elsternwick.

We're looking forward to hearing your thoughts and feedback.

Privacy collection notice

Glen Eira City Council is committed to protecting your personal information in accordance with the Privacy and Data Protection Act 2014 (Vic). The privacy collection notice explains why we collect your information, and how we will use and handle the information. View the privacy collection notice for this project here.